Buying a transformer built far away should not mean being on your own if something goes wrong. We carry responsibility for the unit we place on the market, and we answer directly, within 48 h.
| Contractual warranty | 24 months from commissioning (or 30 months from delivery, whichever comes first), on material and workmanship defects. Extension available on request. |
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| Statutory guarantees | In addition, the applicable statutory guarantees under the law in force (conformity and hidden defects). As the manufacturer placing the product on the EU market under its brand, we carry that responsibility. |
| Delivered price | Our offers are DAP, delivered to your site: transport included, with no separate freight charge. You remain the importer of record and we supply the complete customs file (EU DoC, CE marking, test reports). The 15–18 week lead time covers manufacturing and shipping. |
This is the concern, rightly, when equipment comes from far away: "if it fails, who do I turn to?" With Veltrium the answer is simple: you contact us directly. No redirection to a factory on the other side of the world, no intermediary to brief on the file. We are the manufacturer, the single point of contact, and we mobilise quickly to resolve the issue.
| Testing before shipment | Routine tests on every unit, factory tests (FAT) and witness testing on request: defects are caught before the unit leaves the works, not discovered on site. What is checked, in detail → |
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| Parts on hand | A full spare-parts line (bushings, protection, gaskets, valves…): a fitting replacement is settled quickly, without immobilising the unit. |
| Traceability | Every unit is documented (tests, plate, technical file retained), which makes any claim verifiable and fast to process. |
| Compliance carried | CE, technical file and EU Declaration of Conformity in Veltrium's name: the regulatory responsibility is carried, not delegated. |
Each transformer carries a 24-month contractual warranty from commissioning, or 30 months from delivery, whichever comes first, covering material and workmanship defects. It is in addition to the applicable statutory guarantees. An extension is available on request depending on the project.
Delivery can be quoted to the agreed site. The quotation specifies the Incoterm, transport, unloading, import clearance and duties or taxes. Installation and commissioning are agreed separately. The schedule is confirmed for the selected equipment and destination.
You contact us directly: Veltrium is your single point of contact, with no redirection to a distant factory and no third party. First reply within 48 h. Your unit's test reports and technical file are archived, so the claim is handled from the records, not from scratch.
Yes, an extension beyond 24 months is available on request, defined per unit and project. Mention it in your quote request.
Describe your need: a delivered-price offer, warranty and support included, first reply within 48 h.
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